As a leader in the travel and tourism industry, your organization is constantly looking for ways to improve efficiency, reduce costs, and enhance the customer experience. At EPI, we understand the unique challenges and opportunities facing your industry, and we have a range of solutions to help you meet them head-on.

Some key processes and challenges in the travel and tourism industry include:
  • Booking and Reservation Management: Managing the complex and time-consuming process of booking and reserving travel arrangements, including flights, hotels, and rental cars.
  • Customer Service: Providing excellent customer service to ensure that travelers have a positive experience and are likely to book with you again in the future.
  • Destination Marketing: Promoting your destinations and attracting travelers to your region or country.
  • Data Management: Managing and analyzing large volumes of data to inform decision-making and improve the customer experience.
To address these challenges and more, our solutions and services include:
  • Booking and reservation management solutions: Our solutions streamlines the booking and reservation process, making it easier for travelers to book and manage their travel arrangements.
  • Customer service platforms: Our customer service solutions built on the Salesforce platform offer a range of tools to help you communicate with customers and resolve any issues that may arise during their trip.
  • Destination marketing tools: Our destination marketing tools built using Salesforce Marketing Cloud help you promote your destinations and attract travelers to your region or country.
  • Data management and analytics solutions: Our data management and analytics solutions help you extract insights from large volumes of data, informing decision-making and improving the customer experience. Kick off key reporting via building data lake in line with long term goals for customer segmentation and targeted marketing campaign automation.
  • Designed the Data lake and configuration of data pipelines. Data ingestion from multiple sources and BI reporting.

Contact us today to learn more about how we can help your organization navigate the challenges and opportunities of the travel and tourism industry.

Use Cases
Use Case 1
About the Company: The association was formed primarily to help the association members to coordinate and liaison with the Corporation for all negotiations, terms, deals,
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Use Case 2
About the Company: A leading travel booking operator including corporate travel management and automation of wholesale distribution of complex international airfares having
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